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  • What are T&G pearl candles and how to use them?
    T&G Pearl Candles are made with soy wax and they are crafted from small granules of 100% natural soy wax, offering a clean and soot-free burn. These pearls come in a variety of colors and fragrances, making them both versatile and elegant. To use, simply pour your desired amount of soy wax pearls into a heat-resistant container, place a wick at the center, and light it. As the pearls melt, they create a stunning and functional candle, perfect for any setting.
  • How is the color of pearl wax and fragrance in candles are often interlinked?
    The color of pearl wax and fragrance in candles are carefully interlinked to enhance both the visual and sensory experience. Light colors like white or pastels are often paired with fresh or floral scents, creating a calm ambiance. Warm tones like gold or amber complement rich, spicy fragrances, while bold colors align with vibrant, exotic scents. Color influences how fragrances are perceived, with hues like green suggesting fresh, herbal notes and blue evoking cool, soothing scents. For luxury brands like T&G, the right combination of color and fragrance creates a harmonious atmosphere, elevating the overall candle experience.
  • What is the burning time of each wick and a whole 500 grams pearl wax?
    Each wick provides up to 8 hours of burning time, ensuring a long-lasting experience. There are 16 wicks in one 500 grams product, which provides upto 120 hours.
  • Are your products Eco friendly?
    At T&G, we take pride in providing luxurious products that align with our dedication to environmental responsibility, offering you our soy wax pearls. Which are crafted from 100% natural soy wax, a sustainable and renewable resource. We are committed to sustainability not only in the creation of our products but also in every aspect of our packaging.
  • What are some best practices to follow while using T&G products?
    Keep the wick trimmed to about 1/4th inch at all times. This is done to avoid any soot accumulation on the wick of your candle. For efficient scent diffusion, allow your candle to burn until the wax pool reaches the edges of the wax holder. Keep the wax pool free of wick trimmings, matches and debris at all times. Always burn the candle on an even, fire resistant surface. Avoid placing your candles where they will be directly exposed to sunlight. Ideally extinguish the candle with a snuffer, or dip the wick into the melted wax and then straighten it to prevent smoking and hot wax from splattering. Avoid blowing out. Do not allow the candle to burn down completely to the bottom of the container, leave about 1/2 inch of wax. Our candles are designed for your safety, hence this 1/2 inch of wax doesn’t let the glass overheat. When your candle reaches this point, it is time to get a new one!
  • What payment options are available?
    Payment Methods for Shipping to India: At T&G, we strive to offer a seamless and secure payment experience for our valued customers. You can choose from the following payment options: Credit/Debit Cards: We accept all major cards, including Visa, MasterCard, and American Express, ensuring a hassle-free transaction. UPI Payments: Enjoy quick and easy payments using the Unified Payments Interface (UPI). Digital Wallets: Make payments conveniently through popular digital wallets like Paytm, Google Pay, and PhonePe. Net Banking: Pay directly from your bank account via secure net banking options. All payments are processed in INR and safeguarded with advanced encryption technology to protect your payment details and ensure a secure checkout.
  • Can I change or cancel my order?
    You can cancel your order if it has not yet been dispatched. To make changes or cancel your order, please contact our customer care team at the earliest convenience.
  • How to place a bulk order?
    We’re here to assist you! For more information and tailored discounts on bulk purchases, reselling, or wedding and event orders, please contact our Customer Care Team at customersupport@tandgproducts.com or call us at +91 1234567890.
  • What is the delivery time?
    Normally, most of the purchased items from our website are delivered within 4 to 7 business days. Monday to Friday are considered as business days except for public holidays.
  • What if my product arrives damaged?
    If your product is damaged during shipping, please contact us immediately at customerservice@tandgproducts.com with your order details and photos of the damage within 24 hours of delivery, and we will arrange an exchange.
  • How much shipping cost is added?
    Enjoy free shipping on all orders above ₹1999. For orders below ₹1999, a nominal shipping fee will be applied at the checkout depending upon the delivery area pincode.
  • What are your return guidelines?
    No Return. Given the nature of our products, we are unable to accept returns. Each item is meticulously curated and inspected to ensure it meets our strict quality standards before it is shipped to you. Your satisfaction is our priority, and we take great care in delivering products that exceed your expectations.
  • What is your exchange policy?
    Exchanges are offered only in the event of a manufacturing defect or if the product is damaged upon arrival. If you receive a defective or damaged item, please contact our customer service team at customercare@tandgproducts.com within 24 hours of receiving your order. After reviewing the issue, we will arrange for a replacement of the same item but no amount refund.
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