Shipping & Returns
Shipping Policy
Delivery:
Most of the purchased items from our website are delivered within 3 to 6 business days. Monday to Friday are considered as business days except for public holidays.
Shipping Costs:
Enjoy free shipping on all orders above ₹1999. For orders below ₹1999, a nominal shipping fee will be applied at the checkout depending upon the delivery area pincode (Zip Code).
Shipping Locations:
We offer nationwide shipping across all cities in India, ensuring that your T&G Pearl Candles are delivered to you, no matter your location.
Exchanges:
If your product is damaged during shipping, please contact us immediately at customerservice@tandgproducts.com with your order details and photos of the damage within 24 hours of delivery, and we will arrange an exchange.
Return and Exchange Policy
Return Guidelines:
No Return. Given the nature of our products, we are unable to accept returns. Each item is meticulously curated and inspected to ensure it meets our strict quality standards before it is shipped to you. Your satisfaction is our priority, and we take great care in delivering products that exceed your expectations.
Exchange Policy:
Exchanges are offered only in the event of a manufacturing defect or if the product is damaged upon arrival. If you receive a defective or damaged item,please contact us immediately at customerservice@tandgproducts.com with your order details and photos of the damage within 24 hours of delivery. After reviewing the issue, we will arrange for a replacement of the same item but no amount refund.